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Lesson 1 - Introduction to Travel, Tourism and Hospitality Management PART 2

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This video is very interesting since it's all about tourism The information is so clear and detailed that really gave me knowledge about what tourism really is On how it contributes to our country and the benefits that I will gain in the future Based on the question that has been asked at the end of this video, the vision should be to be able to help the country In terms of talents just having a good personality and being able to communicate is enough for me All people have potential in terms of having jobs, especially in this industry, all should give a chance mostly the people who have a heart in tourism and hospitality management Comment from : Leslie Ann Pedrosa

Thank you sir argel for this wonderful video I watched this video for reference purpose in one of my asynchronous activities The qualities that one must possess to be professional and successful in this industry are: one must have good people skills, perseverance and hard work, good communication skills, being able to pay attention to detail, and many more qualities This industry is very wide and has multiple varieties So one must be flexible in order to be successful Comment from : Paul Ngo

Thank you sir argel for this wonderful presentation This really helps us a lot to gain more information about the industry or the career path we're going to take Comment from : Clarizze Cruz

Thank you for this lecture Sir Argel for me, being patient, understanding and responsible should be one of the qualities that any of you who will work in this kind of industry should possess Having this qualities would be very helpful for you to be successful in this industry Knowing that in this industry you'll be working hand and hand with a lot of people and their different personality so being patient, understanding and responsible are some of the key to the success for this kind of working environment Comment from : Janine Lardizabal

My personal opinion about the qualities that one must possess in working in the tourism industry, employees should be passionate, because being passionate with your work will help you to be knowledgeable- be knowledgeable and show your expertise to your customers and give your customer a meaningful experience Comment from : Rennie Robles

Thankyou for this lecture Sir!! brbrIn my opinion for you to retain in this industry first you need to have the interest coz when you are interested on what you are doing you'll be able to give your 100 ,you're not just doing your job but also you're doing what you love brbrSecond, for me i think Good communication skills coz this industry will give you an opportunity to communicate with different people from other places Comment from : Meggan Rose Moran

Arigatou Gozaimasou sensei for this very informative and light discussion vlog! I think one of the qualities one must possess in order for him/her to survive his/her job is burning passion This is not exclusive to the tourism industry, one must possess enough passion enough to always remind him/her what he/she's working and aiming for Another is intrapersonal skills, being able to communicate and understand your clients would be very beneficial not just for clients but also for you as you will be able to serve what they need easier and immediately Comment from : C F

For this industry to be successful, all of the people working here must have a great communication, adaptability and flexibility and competency A great communication is very important because you'll meet different people from different countries Flexibility and being able to adapt is a must because you will face different kind of guests with different culture, traditions and practices A great leader and worker must be competent in their work for the industry to thrive and grow Comment from : Trisha V

In this industry, great confidence and exceptional interpersonal skills are the qualities one must possess in order to be efficient Of course, there are a lot more qualities but I believe these two should be the ‘base line’ Comment from : shealthiel

Thank you for this very informative video, Sensei! In my perspective, the qualities that we must possess when getting a career in travel, tourism, and hospitality industry is that we should be good at working on many things at the same time, because some jobs requires multitasking Working in this industry is both vast and demanding since it requires much energy and presence of mind, that is why it is important that our skills is up to handle different and hundreds of customers at the same time, can constantly adapt to change, and can handle multiple responsibilities while still placing the needs and satisfaction of the customers :) Comment from : Eureka

I think that the qualities that one must possess when working in the Travel, Tourism, and Hospitality Industry is a deep sense of empathy Because when working in this industry, we will be faced with various challenges and having a deep sense of empathy will help you overcome those challenges Comment from : Edison Canlas

I think the qualities that we need to possess in this industry is to be passionate, not only on tourism and hospitality industry but also on any industry you are in We also need to be flexible and have good interpersonal skills, because in this industry we are interacting with a wide range of people that we don't actually interact with Comment from : John Mico Formantes

Thank You, Sensei Argel! brBeing in a Travel Industry, you have to be passionate and willing enough to work whereas confidence and knowledge is a must I am much excited to work in this field! :) Comment from : Wana Reposar

Thank you sir for a very informative lesson! For me, the qualities that we should have is that we must do whatever it takes to make, and keep, guests happy and returning to your place of business Our whole mindset should be to ensure the satisfaction of the guest We must have commitment to our work We must have the ability to effectively communicate with guest, patrons, vendors and other staff Communicating with everyone in a polite, conversational manner, is imperative Paying attention to detail is a must It is all about the comfort, approval and satisfaction of the guest The smallest details must be adhered to Members of the industry must work well with others and can be a productive member of a team They value the contributions of everyone Great employees have strong leadership skills and are able to command projects make significant contributions Great employees of the industry are enthusiastic about their jobs and strive to do the best work possible They want to give their guests the best experience available So, if we have these qualities wevcould be considered a highly valued candidate for employment in the industry Comment from : Estelle Gozo

I think you should have a sense of responsibility, be passionate (you need to love what you're doing in order to produce an excellent performance) and lastly be flexible if you're going to be in this kind of industry Thank you for the lecture sensei! ❤️ Comment from : Erniza Mapili

Hello sir! The quality that a travel industry worker should always possessed is being empathetic, patient and knowledgeable In the travel industry, you meet a lot of clients and you deal people from different races and countries These people is not just your average Joe But these people has different perspectives and beliefs because of their cultural variances In order for you to succeed in this industry you must be willing to always learn and understand people's differences You can do this by having the passion to be a people's person Comment from : Hazel Aira

For me, you don't have to be a hospitality related course/tourism graduate in order to get into tourism industry Hardwork, dedication, respect, communication skills, patience and passion are the qualities that one must possess brbrOf course, you have an edge if you are in this course because you have a very wide knowledge about this industry and all the information that you must possess was already taught in every subject that you took while you are in school but all of those will be nonsense if you don't have the qualities that i have mentioned earlier brbrThe reason is that, all those information can be learned easily; attitude and the way you provide service and interact with clients and customers is more important when it comes to work brbrThe best way to be successful in this field is to combine all your knowledge while possessing the qualities listed above Comment from : Abegail Wycoco

Thank you Sir Argel for this video In my opinion, you have to be passionate and committed to the qualities that we'll need to have when working in the tourism and hospitality industry Passionate, because it's the strength that keeps us going To achieve success, no obstacle can hinder you And to ensure customer satisfaction, you have to be committed Comment from : Michelle Anne Remandaban

a degree is really a requirement but to be part of this industry is to be PASSIONATE & FLEXIBLE enough to be able to adjust for the things that will come through while at work, be flexible enough to adjust the people you'll be working with, place you'll be working at, be really passionate on what you are doing and to have really good communication skills for to your clients is really a must thank you for the video, sir Comment from : loopsy

Thank you for providing us an informative and concise discussion, Sir Argel! :—)))brbrTourism and Hospitality Industry caters various functions and job opportunities, it is dynamic In order to present an indulging performance, a person must possess:brbrCultural awareness, one must be informative of different cultures and raises beneficial to prevent misconceptions brbrGreat communication and listening skills, these skills are constantly unified Enhanced communication skills verbal or non-verbal is necessary pertaining to dealing with others, fellowmen or not, disabled or not, one must be favorable both Listening skills, attentively and transparently For instance, learning is a continuous processbrbrLeadership skills is innately given but needs to be enhance and practice brbrPassion and Interests, expressing utmost enthusiasm could never go wrong to a person who has dedication and determination Comment from : Jenny-lyn Fernandez

In my opinion, the qualities that we must possess when working in the Tourism and Hospitality industry is you have to be passionate Being passionate will help you to learn new things, and also a responsible one You must also possess good interpersonal skills and be more understanding because we are dealing with different people with different cultures Comment from : Erika Mae Arcinue

Working for a Tourism industry is not as simple as what other people think it was Dealing with people with different culture and different beliefs can be more challenging than any other jobs In my perspective, a person planning to work for the Tourism Industry should possess more than just the ability to speak fluent english They must have the knowledge that will make them confident with whatever they are saying Many people working for travel industry specially those who have a direct encounter with clients sometimes feel anxious and nervous about making a cross-cultural faux pas If a person is knowledgeable enough to interact with people from different countries they will avoid creating conflict With this, they will be able to make the client satisfied and happy with their service Comment from : Henalyn Adalia

Thank you sir for this video! I think I am enjoying learning because of your platform brbrTourism & Hospitality is a major engine of growth for the country's economy and it is one of the largest industries globally This industry is all about people and it requires professionals who have the right set of skills to offer excellent customer satisfaction 1) Great Customer Service - since tourism & hospitality industry is known for providing quality service, the level of customer service you provide can easily make or break the industry This quality goes with understanding the customers and the business 2) Flexibility - The work in this industry rarely keep to regular 5-9 work days You need to be able to handle the pressure that may come with working in this industry You should be able to adapt, to think on your feet, and to be prepared to jump from one job to another If you're flexible, it would help you become a better problem solver and will help you handle the pressure that comes with working on a past-paced environment Comment from : Monica Geronimo

From my standpoint, the best two qualities that a person must possess to be qualified in this job industry is to be flexible, as well as being a problem-solver You must brace yourself to encounter and accommodate distinct types of people, with contrasting attitudes, culture and traditions too In line with this, you'll run into different situations, that's why you need to be a quick problem-solver, so that you can manage these issues swiftly and intelligently Comment from : Cleo Marion Dela Cruz

Thank you sir again for this video! brbrThe kind of quality that we must possess to the industry is to be more passionate about what you want Because we, as individual if we have the passion to fulfill something we must have the eagerness to achieve that Being passionate gives you more challenging role, and it leads you to the great success Comment from : Denise Lagisma

Being passionate in what you do is what this industry wants to seeCommunication skills is a plus Work is not just working, it's about the love that you can give for your job Tourism and hospitality industry offers different opportunities, and because of that we must possess a flexible knowledge brbrI love this video It gets me more excited to work as a flight stewardess Comment from : Patrick Loise

Thank you for this video, Sensei For me, very important when working in tourism industry you must be passionate in what you are doing, being flexible, good communication skills in entertaining and interacting with clients or guests Comment from : Pamela Arquillo

Thank you, Sir Argel for this lecturebrbrFor me, the most needed quality in this kind of industry is being passionate If you are passionate enough, you’ll be willing to learn and be flexible especially that you’ll be facing different types of people Tourism Industry takes a lot of patience, understanding, skills (interpersonal skills) and of course, hard work in order to give a quality service Comment from : Vivien Cruz

Good Evening, Sensei! To answer your question For me, it doesn’t matter if you are a graduate with a Tourism or Hospitality degree Our industry is huge, and everyone is qualified to be part of the Tourism and Hospitality industry As for the quality, one must possess of having patience and good communication skills Comment from : Mary Francesca Allysa Garcia

I think when you enter the tourism and hospitality industry, you must possess a good interpersonal skill as this will easily help you to do your job effectively Comment from : Jackielyn Camba

Our industry is responsible for tourism and hospitality, in short, service There is a lot of qualities a person need to possess to be worthy of excellence It could be interpersonal skills, communication skills, edge in technology and many more However, what I will not be able to forget is when you said that if we are to be compared to others whose experience might be difficult to match, it is our resilience and resourcefulness that could be our key in the game Despite lacking in some areas, a great player is wise enough to always come up with a quick solutiom and is agile enough to blend in whatever environment he or she may be placedbrbrThank you for this lecture, sir! Comment from : Lou Maranan

A good interpersonal skill is a must entering the tourism and hospitality industry, because it helps to ensure quality and enhance guests experience as you are able to communicate effectively with them Comment from : Crystal Enriquez

I believe that working in the Tourism and Hospitality Industry should possess different good qualities and traits that can be improved throughout your journey while you are working with these industries Having a set of good personal qualities and traits is an edge to everyone because this will be your base or a foundation while growing and developing your other qualities and skills Comment from : Kurt Sean Doolittle

Every career requires some sort of skills and it is also applicable in the travel and tourism industry Some of the most important qualities one must possess are good communication skills, teamwork and customer service skills In setting up a career in travel and tourism, you should be passionate about it and you also need to enjoy challenges and have the ability to work well with people It is important to understand that people around the world have different ways of doing things And working in the travel and tourism industry, you will come to learn a lot about people Comment from : Hennesy Cruz

As a tourism student we must first know the background of the industry With the help of this video we unferstand a lot of concepts regarding the tourism and hospitality industry Comment from : Vincent Manuel

This could be a tool for us, Thank you sir argel for sharing your learnings to us Comment from : Vincent Manuel

Tourism is a diverse industry and it deals with people from different cultures Being a people-oriented person is a must because working in our industry is working with different kinds of people Different people have different personalities, needs, and wants To be able to assess customers’ needs is essential along with the good communication skills and interpersonal skills Another important quality that one must possess is being passionate in the job Tourism and Hospitality industry is not easy, however, being passionate leads you to be more patient, understanding, flexible, adaptive to change, etc, because you love and you value what you do To be one of our industry doesn’t necessarily require to have a Tourism, Hospitality, or Business related diploma or educational background As long as a person is willing enough to be part of the industry, he/she will work hard and train for it Comment from : Erika Pesino

For me there are a lot of possible qualities one must possess in order to be a part, and not just possess but maintain in order to survive in this industry First is the one you mentioned, which is the willingness and enthusiasm to learn various things and distinctive cultures Another is the passion, patience, customer service and hospitality skills Being able to work under pressure is a must because tourism and hospitality is a fast paced industry I think, whatever profession or program you studied in university can make you enter the industry, but finishing a degree related to this is advantageous for aspirants and applicants Comment from : CL 💛

Tourism and Hospitality Industry for me is all about patience and passion Everyday we get to face different customers with different personalities, some will test your patience but as a professional, our emotional stability will be challenged here, and when we love what we are doing, we can do this easily Comment from : Pamela Ramos

There are a lot of qualities one must possess when working in the tourism industry, but I think the most important quality is passion and dedication It is because you are going to end up nowhere in this industry without passion and dedication If you do not like your job or whatever you do, you probably will not last in the industry Also, good communication skills is a must as one of our duties is to communicate or socialize with other people In this industry, we get to see a lot of people from different places with different cultures, so it would be necessary to be able to interact properly and have respect to one another Comment from : Rose Ann Corsame

Hi sir, Thank You again for that lesson I think the qualities that we need to possess in our industry are first; you must have a goal or intention in the industry because if you have it you will be motivated in doing your work Second, you need interpersonal and communication skills because in our industry you will meet different people and you need to deal with them, if you have that skills you can easily understand each other Third, you don’t need to be tourism related graduate everyone are possible to be in our industry, what you need is to have a background knowledge in the industry Lastly, your characteristics and manners will be tested in this industry, so you need to be patient, hospitable, emphatic and gratitude to everyone you will interact with, because they have different personalities and perspective so try to understand each of them Comment from : MaryGrace Alonte

The center of the Tourism and Hospitality Industry are always the customers, guests, and/or our clients I think some of the most important qualities that one must possess other than the common ones that we always hear are pleasing personality and strong emotional stability Based on a little experience in the past, facing different types of people on a day to day basis needs a lot of patience and smiling faces even when they think so little of you especially those who are in the lower positions (ie utilities) In order to survive for the long run, one must be good in handling their emotions as the job requires us a lot from ourselves Comment from : Pat Belza

What a person who wants to pursue the tourism industry must have the top of the list, the communication skill The tourism industry is all about offering your assistance to the excited and unfamiliar tourists of your country Communication is the most important key of all, so if you are familiar with different languages there will be a less hassle to your job Comment from : Adrian Aquiatan

Thank you for this lecture, Sensei! brbrTourism and Hospitality is a very diverse industry — you'll get to meet different people, encounter cultures and traditions, introduce to a new way of living, and such You can experience all of this in one place It comprises of multi-level involvement of different culture and traditions In order for you to properly manage, one must possess a good communication skills You need to be a good communicator to cater and efficiently responds to specific needs of your customers With this, one must also be a good listener, and can comprehend certain needs It is also a crucial factor to be visionary, you need to know what situation you are in and how you would manage such situation brbrEvery services that customers experienced is a steal trap, it has to be something memorable Align with this, you must maintain your posture and impart a feeling of calmness, no matter what the situation is It should always be manageable Visionary also pertains to someone who has a knowledge as if he/she was a local in that place Lastly, one must possess a leadership skills When someone knows how to properly attain a goal, and executes it, the process and all throughout approach will definitely be more manageable Comment from : Leana Allysa Pelayo

Being involved in the tourism and hospitality industry needs to have the vision of being strategic, ethical, flexible, and quick-witted qualities that one must possesses The industry gives wide opportunities for the people, which gives high value activities as you have said, Sensei In order to become one of the industry rangers, one must possess the said visions br Firstly, someone should be strategic, especially those in the top management, because as per what I have learned from the lesson, the industry generates a lot of money, and it has the largest intangible products, which also requires strategic skills, which is also an intangible process As it requires just a little capital unlike the semiconductors which are non-renewable Flexibility in terms of being multi-skilled is also a must in tourism industry, whether it is about communication (being a multilingual) or service, as tourism gives a lot of pressure when it comes to skills because it is something that can be done and replenished through resting Ethical responsibility is also a part of the skills as it will guide us on how we are going to act in the industry It is like the one that gives the face of the industry For example, it was said that Filipinos are hospitable, so this kind of ethical responsibility gives us a good reputation to attract other foreigners to go to our country, or even to hire Filipino manpower Lastly, being quick-witted also makes it to the category of skills, as we should be listed at all times when it comes to service, because unexpected factors or problems can occur in the industry since it will require quick-witted strategies in solving such unexpected problems br Tourism and hospitality industry all in all require not just skilled rangers, but also dedicated at heart people, especially during these trying times Comment from : Nonilyx Jon Andres

For me the skills that you need to possess if you want to be a part of this industry is for you to have a strong commitment, passion and excellent communication skills, and with different kinds of people Also, you need a lot of patience, determination and confidence Anyways, thank you for another informational video Argel sensei Comment from : Maria Erika Mendoza

Thank you for this educational vlog, Sir Argel! There are lots of qualities you must possess in order to work in the field of tourism and hospitality industry Most importantly you have to be passionate and interested because it will keep you motivated while doing your job Also in this industry you're going to deal with different people from the different culture, you should have a good interpersonal skills for you to communicate effectively and meet the customer satisfaction Lastly, you must be flexible and always be ready to cope up with any situations that might occur and handle things in most possible way with a smile Comment from : Kaye Magistrado

Thank you for that informative lesson Sir Argel! I think that there are many qualities needed in the tourism and hospitality industry I don't think that a certain individual is required to have a degree in Tourism and hospitality management to be able to apply for a job I believe that the most important quality in this field, especially that we are in a service oriented industry is passion ,perseverance, hard work and willingness to learn and be corrected Being patient, optimistic and resilient are also some of the things we need to acquire in tourism and hospitality Not getting affected easily on the stressors around us and having the patience to just have a positive outlook in life will benefit us We engage and socialize ourselves with different kinds of people everyday and having this kind of character developed within us is essential if we really want to provide service and stay in the industry Comment from : Aliah Marri Faminialagao

The qualities that one must possess to be in the tourism and hospitality industry require good communication skills, organizational skills, confidence, ability to adapt, familiarity with one’s culture, and empathy Jobs in the tourism and hospitality industry are more people-oriented, so we must hone our skills that are concerned on how we deal with our guests and give them our utmost effort in providing quality service Likewise, it could help boost the economy when people in this industry are more recognized through the efforts they make and the impact they give to the people around them and to the surroundings they are in Lastly, thank you for sharing this with us, Sensei <3 Comment from : Patricia Ysabel Diaz

In this field, you must be committed on your work Socializing with other people is not as easy you think You have to face different behaviors, attitudes, and personalities, that’s why you need patience, passion on what you do, and dedication Be as flexible as you can Enhance your communication skills so that you’ll be able to connect with your guests properly Comment from : Karen Georgette Belen

I think if you want to be in tourism industry it is important that you are a service-oriented person because that's our main job to give service to others Also you need to have a good communication skills and be adaptable since we associate with different people with different personalities Comment from : Mary Rose Paras

The most important quality one must possess in this field is having excellent communication and interpersonal skills In this industry, ourselves and our services are basically our product and brand, and having a good communication skills alone would set us apart from other people as it creates us a unique personality Having excellent interpersonal skills wouldn't just create harmony with guests, but with our co-workers as wellbrAnother skill that we should possess is to be understanding In this industry, we would encounter with a lot of people, and each of them would have different personalities, some might me more difficult to deal with than others, and that's where our understanding comes, even if our customers are giving us a hard time, we should always consider the reason why they are having that attitude Comment from : Pau

One of the must have qualities is customer service skill Customer service is vital importance to all organizations in the travel and tourism industry Excellent customer service will results in a high level of satisfaction and encourages customers to return and to recommend the company to others It should never be forgotten that it’s the customer who provides the funds to pay salaries and other expenses which allow a hotel or restaurant to remain profitable and reinvest in its infrastructure Excellent customer service skills is all about understanding the customer’s needs and being able to deliver a positive customer service experience Comment from : Jerson Mae

Tourism and hospitality is a big industry that requires different qualities, but in my own opinion, you need to be resilient, consider that you’ll encounter different struggles or problem In addition, you’re striving your dream so fight for it and achieve it someday!! Comment from : Paully pangilinan

Thank you again for a wonderful ending of the lesson, Sir Argel! As a tourism student with a confusing mind on which course I will pursue, I think I should have a commitment and be passionate in all the things related to becoming a person I wanted to be in the future Additionally, If I go on a challenging path I should be put my whole heart to satisfied the outcomes I made, because there’s a saying ‘Regrets always comes in the end’ and I don’t want to experience that just to regain my consciousness about the life I will be having in the future Comment from : Trixie Vicente

For me, the skills that a person who wants to be a part of the tourism industry must have should not only be good at communicating with different people but you should also be passionate about what you are doing because not everything is shown and proven by the amount of language you know but what you can do for that job what ouput you can bring out if the thing you are doing is against you and you do not want you will not meet the standard of good employee and also if you are passionate about what you are doing you will enjoy it Comment from : Annabelle Malic

In my own opinion, since tourism is a huge industry and the opportunities here are basically endless, I think it is important that one possesses both soft and technical skills Being able to provide a strong communication skill and a great customer service at the same time will help you strive in this kind of industry More importantly, I think it is necessary that you have the right amount of passion and determination, because as we all know, travel-industry careers can be very stressful and exhausting Surely, there will be days where you’ll have your breakdowns and you’d feel burnt out So, with these two, surviving can be manageable for you Comment from : SY

Good day sir I think being in this industry communication skill is part of our job because everyday we need to talk to a different people and i think we can enhance it, but the qualities we really must possess are passion and dedication because in this industry we also need to enjoy or love our job in order to get good satisfaction, so if we are not that dedicated and passionate that might lead to some bad background to our carren and might affect our field which is the tourism industry Comment from : jefferson carmona

For me, I chose this course because of my dream and interest of travelling And also, Tourism Industry has a lot of opportunities to offer in every people not just by tourism student But still, learning these things that are regards Tourism can give us a gap from others It's an advantage for us to aim high careers that in line to Tourism and becoming what we really want in the future Thank you sir!✨ Comment from : Veniz Manrisa

I think it isn't necessary to be a Tourism/Hospitality Management graduate for someone to be qualified as long as the person has the willingness to learn about the field she/he is interested in will be enough but of course, having some educational background upon the industry will be advantageous and is a plus point One should also have excellent interpersonal skills in order to be able to socialize with different kinds of people Comment from : Ruby Joy Boyles

For me, a person who wants to be in the tourism industry must possess good communication and social skills (if you want to be a cabin crew or the likes) because everyday you get to meet different people from different nations so you have to know what are the basics of communication in their culture Comment from : Angelica Mae Sanchez

I do believe that there are a lot of things that one must possess when working in travel, tourism and hospitality industry, because it is no simple task as this requires human interaction all the time Though one must possess a lot of qualities, I will only list down a few One requires flexibility to fill holes in unexpected times, charisma to please customers and co-workers, effective communication skills in order to convey what is needed , and most importantly, dedication Comment from : Arge Ferrer

Thank you for this very informative video sir! With regards in your question po i think to be successful in this industry is you have of course the communication skills and passion Communication skills because dealing with tourists especially foreign tourist you should know how to communicate well with them so they will feel safe and and really accompanied Passion because it strives you more to do well in your job because you love serving and taking good care of your guest even though in this industry we know that meeting alot of people means you will also need to deal with different personalities and you being alone accommodating your guest is difficult Comment from : PING TV

This is such a very interesting subject because we're not just talking about a business, we are talking about the life cycle through the business opportunities In this part I jmay say qualities one must posses before enetering to the industry, because if you do everything follows You must also have patience and determination from what are you planning to do or doing It's not always a good result at first, but if you're passionate about it, you will be successful in the future Thank you Sir Argel for this kind of lectures Comment from : Geraldine Celestino

For me, the quality that the manpower of tourism and hospitality must possess are the interpersonal and communication skills One must attain the ability to efficiently cater and respond to the needs and demands of the customers who are the pulse of the industry Execution of leadership skills is also just as important to guide the customers especially when encountering unforseen circumstances It is necessary in this line of job to maintain a calm and composed demeanor despite the surge of conflicts and to quickly find solutions to address the problem Finally, I think it is also important that one has the will, interest, and strong sense of attachment to his/her/their job, otherwise, one cannot function competently Comment from : Anne Nicole Carig

Thank you sir for this informative video! For me sir one of the most important qualities a person must possess who is working in the tourism and hospitality industry is to be passionate and have the utmost respect towards different people and different cultures Comment from : Joshua Abila

Being in this industry demands qualities focusing in interpersonal skills while not disregarding the basic requirements such as knowledge of course On the other hand, it is not just about having an excellent communication skills, but being empathetic as well Showing concern and empathy for your clients are also a wonderful way to make them feel relaxed and stress free regardless of their purpose of traveling Understanding what they feel will lead us to the betterment of service we can provide Which is the most important aspect in this industry (for me :P) Thanks Sir Argel for your hard work! Well appreciated Sir :> Comment from : Kristine Reyes

Good day, sir For me, the qualities must possess are being committed and passionate about what you are doing Also, strong communication skills are highly valued in every industry, especially in tourism and hospitality Thank you again, sir! Comment from : Kathleen Villapando

Since tourism is a very demanding industry, i think one of the qualities one must possess is Flexibility You should adopt a flexible attitude, and be able to handle pressure that comes with working in a fast-paced environment specially when something unexpected arises and deal with it in adaptable manner You also need to be prepared to jump from one task to another Comment from : Kyneshi Enchaw

For me qualities that one must posses in tourism & hospitality industry is first you, yust have a good communication skills well in this industry you will communicate with different people Also you must be dedicated to what are you doing to make sure that your customers are satisfied in the end Comment from : Erika De Guzman

A quality one must possess in this industry is commitment This will determine how well you want to learn in this field This will also determine the hard work you will exert in your chosen field You must have the ability to adapt in an industry in which nothing is predictable, especially when handling other people You must also be able to expand your understanding because your encounter with others will not always be good You must also be a problem-solver, especially in situations where you sre in charge You should not wait for other to handle the situation for you Comment from : Andie Mangonon

The tourism and hospitality industry requires Because in this field, we are to connect and socialize with people, this will create a foundation of understanding and respect between you and the guest Tourism is a very diverse industry, we get to be exposed with different people with different kinds of personalities I believe that being is also a great asset Knowing how to and use them to help you improve your service Being able to understand the other's culture and values will help you perform a quality service that will reach or better, exceed their expectations Comment from : Heireen Camaligan

Thank you for another lecture Sir! I think kahit di rin naman po sa work-related dapat may passion ka sa ginagawa mo to be able to make a 'fruitful outcome' In this industry naman po, I think interpersonal skill yung puhunan para makasurvive sa work and also maging successful dahil iba't-ibang klase ng tao na galing sa iba't-ibang kultura yung nakakasalamuha mo kaya dapat hindi lang sa magaling ka magsalita (sales talk) but you also know and aware of how you will communicate your thoughts in the easiest way as possible para magkaintindihan kayo ng client mo Comment from : Sheila Ona

hmm for me what i can say in this industry you should be passionate in you job also having skills because in this industry you should have more confidence in facing other people also being hard working in a setting a goal to achieve its will be your growth as a person also Comment from : Micah Marie Mendoza

First and foremost, thank you for this concise and informative video, Sir Argel I learned a lot from it and hopefully I can share it to others brbrFor your question, “What are the qualities one must possess in tourism & hospitality industry?” —my answers are the following:brbr1 Emotional intelligence— since we are a service-based industry, I believe that we need to balance and focus on extending our patience in providing services to our guests br2 Flexibility— our ability to multi-task is also a must We have to deal with everything that goes around us, even on working schedules br3 Knowledgeable, Confident and Committed— devoting ourselves, communicating effectively, and showing a positive attitude in our industry will satisfy and please our guests Comment from : Wynona Salangsang

Thank you so much for another informative lecture sir In my opinion, being passionate is an important quality that one must posses because it gives you a reason and a purpose to learn and grow more; do what you love and love what you do Another quality is having a good communication skills because it is essential in order to deliver and understand information and to be able to communicate effectively Comment from : Eri Lao

For me, I think the qualities one must possess when working in travel, tourism and hospitality industry is having a determination and along with this is passion because if you have these two, you'll be able to set your goals and know your pupose to this industry Comment from : Trisha De Leon

Good day sir! In my opinion, one should be responsible enough in doing the job and does not only think of the short term prizes but rather, is ready to be a part of the industry for the long run Should have the drive to keep up with the changes our industry may take since you have mentioned that Tourism is always affected by external factors Change is inevitable therefore, one is expected to work under pressure Mostly, one should not consider tourism as a work but a passion they enjoy doing Comment from : Bea Cobrador

The qualities one must possess when entering the tourism industry aside from the examples on the video would be passion and dedication because it implies our will to learn and improve ourselves We also need to apply our skills and knowledge in our work and have to be enthusiastic about it so we can give better service to our clients We have to be a doer, a man of action and words, a responsible individual Comment from : Lara CM

In my perspective, the qualities that we must possess in this field is good interpersonal skill since we engage with different people and by mastering both oral and nonverbal skill we can strategize effective communication in various situations Also, hone empathy in order to get a clearer understanding of one’s feeling Comment from : Ashley Cruz

Thank you for this informative video lecture, Sir! In my opinion, in order for you to be successful in this industry, the most important quality one must possess is to be service driven Yes, you need to be passionate but moreover, to be service driven means you know why you have to be patience and why you need to understand the value of a good customer service Communication skill is also very important because the way you speak yourself and deliver your service helps you provide a good one for your clients Comment from : Ja Nine

Personally, I chose this course because of my interest in travel and also the opportunities waiting Along the way, I am building a sense of passion in every work or task With the growing demand for travel, I realize being passionate must not be my only gear This is where responsibility kicks in With passion and knowing my role in this service-oriented industry, I'm becoming more aware of what's really my purpose That is to be at service Honestly, I'm still gearing up I have many skills to develop and that's why I'm taking the risk Thank you for this lesson sensei! 🤟✨ Comment from : Clarence Rocha

Since the tourism industry involves dealing with people in different background, I think that it is very important to develop one's interpersonal skills Establishing rapport results to a positive relationship with clients or guests and it can open many doors towards success One must also possess determination, passion and a goal in mind to survive the pressuring needs of the industry A goal in mind gives a sense of purpose to everything; and that purpose is a drive to continue to move forward Comment from : mie 🍃

Thank you for another interesting lesson, sir! In regards to the question, the way I see it, one must have the attributes of being passionate, patience and excellent communication skills When you do your work with passion, you’ll feel motivated and happy to do it in the most finest way from within In reality, enjoying what you do is a great way to keep you moving towards your success This industry also requires endless patience to help you stand in a good place when you are challenged with its unreasonable conditions and impossible standards You need to enjoy challenges in travel and tourism, and have the opportunity to communicate with people well In addition, when operating in the service-driven industry, strong communication skills are important Dealing with different people from different culture involves thoughtful tact and sensitivity, as it is important to establish a positive outcome by using the right tone and way of communicating that fits the situation After all, I have learned that working in this industry is not a job, but a lifestyle Possessing these characteristics would help one enjoy a fruitful and satisfying career in travel and tourism Comment from : Nicole Kyle Punongbayan

hi sir! to answer your question, i think the important qualities that we should have are 1) being creative & resourceful— we should always be prepared for the uncertainties because life happens we have to improvise and come up with a better solution always 2) critical thinker— we should always put in our minds that people's lives actually depend on us all decisions should be fast and accurate, and should be for the betterment of everyone 3) humility— in all aspects, in order to sustain life, we should keep grounded be humble to everyone, clients or colleagues keeping your feet on the ground would bring you to the farthest and best journey Comment from : Mikhaila Adrienne Cortes

Thank you for another wonderful lecture, Sir! Since I have been really a fan of the industry for quiet some time now, I have read and searched some helpful articles and video presentations regarding it I was amazed how our industry is very versatile and flexible Entering a particular industry, it means you already set a goal in your mind why you see yourself in it In my understanding, tourism and travel industry is such a big room where you can showcase your talents and skills In order for that to achieve, one must be very organized Also, this industry is considered a customer-service related, one must be open minded to such conversation and topic to maintain a good aura with the clients or customer Lastly, To be able to withstand the inevitable circumstances, you must be passionate and interested in your job, regardless of the hardships, if one is passionate enough, he or she will survive this kind of industry Comment from : Nikita Lo-Anne

Thank you for another informative video, Sir Argel! Anways I think one of the most important that one must possess here in tourism industry is on how you passionate things, (like the willingness to learn, the way you competent or confidence on yourself, the way you think and analyze the situation problem and also your insight of your interesting Comment from : Calvin Sustiguer

Thank you for another informative vlog, it was all explained well accordingly In regards with your question, I think a person in the tourism industry must possess being optimistic, flexible, patient, social skills and good communication skills Optimistic in a way that in every circumstances, one should always see the brighter side of everything to avoid their downfall One must be strong enough to face everything with high hopes and courage Flexible, that is one of the important thing to consider so that in every situation one should know what and how to do a certain tasks Patient, in facing a lot of people considering that they came from different places with different cultures and traits Next is Social skills, since tourism industry is in-line with socializing and facing people to help and to serve them, that’s why one must acquire this skill And lastly, good communication skill is really important, we always need to consider different kinds of barriers that might affect the communication So one must exert great effort in communicating well with other people So I think those are the skills and traits that one must consider if they wanted to be or to stay in the industry Comment from : Megumi Marie

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