The Secret Ingredients of Great Hospitality | Will Guidara

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Информация о The Secret Ingredients of Great Hospitality | Will Guidara | TED

Название	:	The Secret Ingredients of Great Hospitality \| Will Guidara \| TED
Продолжительность	:	13.54
Дата публикации	:
Просмотров	:	187 rb

Inspiring presentation about remembering to be present and create connection with our customers
Comment from : Nancy Leonard-Fischer

Lifetime bgw on top!!
Comment from : Olgierd Malik

lifetime bgw represent
Comment from : Nicholas Drake

For you readers try Chip and Dan Health's "Power of Moments" You can Create Defining Moments with Elevation, Pride, Connection and Insight (Anagram EPIC) Elevations To Elevate a moment, do three things: First, Boost Sensory Appeal, Second, Raise the Stakes Third, Break the Script Think of all the iconic moments in a Wedding Defining Moments of Delight, Drama and Surprise Beauty, Glamour, Wealth, Elegance, Opulence (positive memorable moments found at Parties, Traditional Ceremonies, Award shows, America’s Got Talent and Rock Concerts)
Comment from : camgere

Nevermind all that ware and what Hospital's ITY!!🤔
Comment from : Chris Harrison

8:58
Comment from : 卵卵

this is how you create monsters, people expect more & more when they aren’t pampered every time
Comment from : SAELIOS MUSIC

yes, watching the tv series "the bear season 2" brought me here 😅
Comment from : Sibel Sürücü

They played out this scene in the bear but instead of a hotdog they used a pizza
Comment from : Angelic L

anyone here because of The Bear?
Comment from : Christina Moon

Good
Comment from : Yam Daryl

So THIS is where that pizza scene from The Bear came from! Great story Just started his book Unreasonable Hospitality, and it's really, really good Wish more people felt this way about making people feel great!
Comment from : Gamble13

Absolutely wonderful! I have been in hotels since 1992 a d without a doubt, we are creating memories You can have the best brick amd mortar, finest finishings, but with out being present, ears open, you can't hear the hidden gem that can make their day
Comment from : Dan DeBord

Translation: making underpaid workers do insane things for the sake of clout and reverence
Comment from : Marianne M

Crazy this video does not have 5M+ views Fantastic speech and very convicting
Comment from : L S

This was so inspirational! I'm currently reading the book and I'm so motivated Thank you Will Guidara!brbr🙂
Comment from : Aries Gates

❤
Comment from : Harpreet Christie

ritz carlton attitude
Comment from : Brandon A Ortiz

"But by the time I sold it, in the beginning of 2020" wowzers lmao
Comment from : Donovan ΓΔΠ

12:50 100 FACTS💯💯💯💎💎‼️
Comment from : waff6ix

great message so rare to find someone with this terrific attitude
Comment from : Randy Milmeister- Realtor & Probate Specialist

Great talk Just read his book and looking forward to hearing him in person at Built How in Palm Springs
Comment from : Tennessee Power Up

This presentation simply changed my life
Comment from : Mark Sanders

Wow, I loved it 🥰
Comment from : Ghada Project Admn Mgr

Very much the philosophy of Walt Disney
Comment from : Jean Oshima

An inspiration, thank you!
Comment from : Katharina Kammerer

Will Guidara is legit my biggest role model
Comment from : InfiniteLabyrinth

A dear friend and I had the pleasure of dining at Eleven Madison when they were no1 in the world It was a personalised and warm, once in a lifetime experience You could tell the staff loved their jobs It was def one size fits one service, we loved it! Praise to the dream weavers!
Comment from : Michelle Dabraio

Just loved the video❤He spoke in such a nice way…
Comment from : Deepika Chauhan

"You aren't selling hot dogs, you are selling an experience" -Ben Wilson Words we live by as hot dog vendors
Comment from : MadDogs Hot Dogs and catering

This is the amazing thing today I saw on YouTube
Comment from : Mahima Sharda

Well done 👏🏻
Comment from : pasquito fiesta

In my short span of being at service in a small tea shop in BangaloreAll that i experience was this feeling Being in the present and giving them memoriesbrbrWhen time has took me from it Now all i have are those memoriesbrbrThank you for reminding me and going back 5 years I miss the hospitality field🥲
Comment from : Nippachan Uthup

Dude I have always tried to find/ create that position in restaurants I've worked at
Comment from : TheMagicMan

This is great - no - ESSENTIAL relationship advice, too 😉brShouldn’t you treat the people you love this way?brAbsolutely!
Comment from : MC

Man you’re good 😂😅😅
Comment from : Dan

Wow!🤩
Comment from : Caye Caringal Eisma

By far the best talk I've ever seen
Comment from : mohit kothari

2022(G) “Respect and dignity” Furthermore:
Comment from : The Man w/No Name

Amazing talk
Comment from : Luiz Junior

I recently started studying IT Service Management, and there is a huge focus on value and boutcomes/b (not outputs) of processes for customers and users Co-creating value is another huge focus, as well as user and customer experience Everything you said sounds just like that, but repeated in a culinary sense It's kind of incredible to see the same things, but in a completely different field, applied in a much different way!
Comment from : Harley

GOAT <3
Comment from : J A

Yet people are leaving the hospitality industry word wide in their droves! Why? Is it demanding, rude, drunk, mean guests? Do we need to look at our behavior as patrons?
Comment from : Bobby Backmarker

Used to do this when I was a bookseller: Before computers (and later with them), I went the extra mile to find out which kind of book they were looking for exactly, or finding them the rare edition they’d been searching for agesbrIt was easy and gratifying for me to do, because I shared their passion: If you can make your job one of your passions, and if you can truly listen to people, you will be much happier at (almost) any work you do
Comment from : lwi

Yes serving people with hospitality is very important
Comment from : Qurbon Davlatmirov

This is what i've been searching for, thank you very much
Comment from : Ken Anderson

is this just the next level of people pleasing? brand will this lead to greater levels of 'empathy fatigue' if we have to care 'a little' more for every single customer and go out of our way to make them 'feel' something? brwill the managers and companies also care 'a little more' and work 'a little' bit harder for us as employees?
Comment from : Lisa Yuan

There is one journalist has been murder in Kenya , Name Arshad sharif Pakistani nation Could you please voice for his case murder investigation since your channel is viewed in whole world please
Comment from : Justice we need

Tell this to the orange man who was supposed to be the leader of hospitality and instead, money laundered and stole public tax money his whole time as a public official
Comment from : thousand miles

One of the most inspirational presentations I have heard/seen Great topic, great oratory We are not serving a meal, we are serving an experience - something to that effect - brilliant, just brilliant Well done Will Hope your horizon becomes unlimited for you to master All the very best
Comment from : Shashikanth Narasimhiah

Haha WHAT THE his first part was great The beach thing was just absolutely just bullshit unless they had been asked before hand
Comment from : Kate PY

Loooove this so much!
Comment from : Stacy Urbina

Absolutely love this concept
Comment from : Tom Christensen

smart
Comment from : Savannah Diego

The hospitality makes people happy and I love it
Comment from : wenyan shao

I work front desk in a hotel, and I never used to be hospitable until I started working with my current co workers They are like this guy, very hospitable and good energy It has rubbed off on me, and when I upgrade someone’s room, and send them some chocolate covered strawberries, and a note to their room for what ever occasion they might be celebrating, it really does make you feel good there are nasty people in the world too, but you really have to just ignore them and focus on the people you can make happy! Because there are more good people than bad, and making people feel good, feels good🤗
Comment from : FillUmUpp

Jerry McGuire, the restaurant
Comment from : Vaibhav Gupta

This guy has a great attitude, take note folks!
Comment from : LegendFromWoW

Great talk Will I noted all Be present, be serious on what you do and one size fits one
Comment from : Cabdullaahi Bootaan

This is so cool! I finished this guy’s interview with Simon Sinek and this is just as sweet
Comment from : Akshay Bodla

Provide excellent service,brand the customer may tell 4 or 5 peoplebrProvide lousy service and they will tell 40 to 50 peoplebrThe word hospitality stems from an ancient hebrew word that means "kindness to strangers"brI will be as brief as I can in comparing what hospitality is vs what it isn't from my own experience as a patron at 2 different restaurantsbr1) I will refrain from naming this first restaurant, because the service was so outrageously disastrous that it would smear the reputation of that entire national chain A group of us arrived to enjoy a good meal It would be 1 1/2 - 2 hours later that the food finally arrived at our table We complained to the waitress who pretty much snubbed us So we took it up to the store management I stood back incredulously and watched as some of those in our group had to literally barter with this guy and convince him how terribly the service was, how we were treated and how lousy the food was when it finally arrived He should have been falling over himself apologizing But just the opposite as he tried to make excuses Afterwards I told the entire group that if they ever wanted to go back to this restaraunt, count me out It would be a few months later that the restaraunt closed downbr2) As for an example of restaraunt hospitality: ROY'S brRemember that name Roy's Japanese Cuisine Fine dining Pricey But when it comes to outstanding service, in my experience they HAVE IT DOWN My wife and I enjoying our anniversary dropped by to try them out Didn't expect it Didn't feel that we deserved it But nonetheless they gave it to us! They treated us like royalty NO JOKE We just showed up for good food and got so much more than we expected The service, the staff the valet service I kid you not everything was top notch! brA good freind of ours used to work with this construction crew, on the way home she would drop by their establishment, and inspite of her appearance- dirty and in shabby construction clothes they literally rolled out the red carpet for her!brROY'S To this day I sing that name from the rafters!brHospitality can go beyond just doing for others what you want done for you When you have that skill, you can do more for them than what they anitcipated
Comment from : Keith Bell

Found it really encouraging people to go the extra mile
Comment from : sok sreymom

I would not keep a restaurant and moreover work in it even for very big money, this is the very case when dislike for people exceeds greed and love for prosperity
Comment from : Schmuck

Lovely chat! The thinking is beyond extravagant! They must charge a a lot for that dinner! I only see one downside I have run a store for 20 years and I find it difficult to serve each person this way I have limited time funds and help I find if I do extra for people they expect it all the time People just want more and expect more I find I can’t do everything they expect from me I know that hospitality is everything in a business but it’s having the resources to do it Also, if I was going to a fabulous restaurant and I got fabulous food and fabulous service, that would really be enough for me If I got a blow up kiddie pool and some odd faux experience I may think it’s intrusive The hot dog thing was excellent but the other examples i thought were intrusive and perhaps unwanted You would really have to know each one of these clients very well before you made such a gesture as it could be considered as intrusive I also think that this type of ‘service’ feeds our increasingly narcissistic society A society where everyone is over pampered and over served and focused on the self It’s great that you want to provide this but the burnout rate for this over servicing is going to be high
Comment from : Lisa Wehler

Totally It's about connection- not showing off
Comment from : Lily

So good! As a chef for thirty five years Beginning my journey at the Ritz Carlton and learning to listening to my guests and serving them what they like👍 brThanks for the reminder of what hospitality is!
Comment from : Curt Bohling

A modern spin on that old English Axiom "Manners cost nowt" - it's never been out of fashion for those with empathy maybe the reason we don't often encounter this excellence is that those that get it right are too quickly promoted away from front line service duties
Comment from : TV Week Highlights

Truly inspiring
Comment from : Lovewin Cherian

Inspired
Comment from : Elisha mghase

I have built a really successful business on the basis of people will always remember how you make them feel’ I really enjoyed this Ted talk 🙌
Comment from : Leigh-ann Cowie

Will Guidara laying down some beautiful, inspiring words! Thank you!
Comment from : Allen Crowe

This just made me cry I'm a suckered for excellence and excellent service and I live in a country where mediocrity is king I honestly am working towards starting my own cafe and pray to God I can make people feel warm ,comfortable and welcome
Comment from : Mosa Chobokoane

Did he say hospitality or horse brutality?
Comment from : Tennessee Jed

👏🏽👏🏽👏🏽👏🏽 so true, I worked as a check out chick for 4 years at coles and loved talking to people about their interests or their day and more times than not they would remember me from the fond conversations we had Feels good making people feel good 😄
Comment from : Courtney Wanma

Thank you This is so intriguing From now on I will be a person of service in a way that is just way extra A great feeling is a crazy high no drug can buy Let us all work towards offering great hospitiality Thank you once more
Comment from : just_Lusungu